Arkevia is a digital vault published by Cegedim SRH, designed to automatically receive payslips and HR documents transmitted by the employer. Each employee has an individual secure space on the MyArkevia platform, where files are deposited without manual intervention. The service relies on a sealing and traceability mechanism intended to guarantee the integrity of the documents over the legal retention period.
Behind this technical promise, the reality of use raises specific questions: what does the invoked certification actually cover, what happens to the vault after leaving the company, and how can one assess the reliability of access on a daily basis? This article breaks down these points one by one.
Traceability and access log in Arkevia: an often-overlooked angle
Most presentations of the Arkevia digital vault focus on storage and encryption. The issue of access and extraction traceability takes a back seat, even though it directly conditions the evidential value of a document in case of dispute.
A compliant digital vault does not simply store a file. It must record each consultation, each download, each login attempt in a timestamped log. This log allows for reconstructing who accessed which document, on what date, and from which terminal.
For an employee contesting a payslip or an employer needing to prove the delivery of a document, it is this log that serves as technical evidence. Without it, the stored file is just a digital copy among others. Before considering Arkevia as a legally valuable archiving tool, one must verify that this traceability log is accessible, exportable, and readable by a third party (lawyer, labor inspector, auditor).
To delve deeper into this point and the compliance mechanisms of the service, an expert opinion on Arkevia online vault details the technical criteria to examine in the contract.
NF Z42-020 standard applied to Arkevia: what the certification covers and what it does not guarantee
Arkevia highlights its compliance with the NF Z42-020 standard, a French reference framework that governs the components of a digital vault: integrity of the deposited document, identification of the issuer, timestamping of the deposit, confidentiality of data. This standard constitutes a recognized technical foundation for the dematerialization of payslips.
The certification does not cover the entire documentary chain. It pertains to the vault component itself, not to the employer’s information system that transmits the file, nor to the conditions of reversibility at the end of the contract. In other words, a certified vault does not mean legally complete archiving.
Several elements remain the responsibility of the contract between the company and Cegedim SRH:
- The reversibility clauses, which define in what format and within what timeframe documents are returned if the company changes providers
- The internal authorizations, which specify which HR administrators can access employees’ vaults and under what conditions
- The effective duration of conservation guaranteed by the provider, which may differ from the legal duration if the contract is not renewed
Verifying the certification is a first filter. Reading the contractual annexes on data governance is the second, and the one that truly protects the company.
Portability of the Arkevia vault after leaving the company
An employee who leaves their employer retains access to their MyArkevia space. The documents already deposited (payslips, employment contracts, certificates) remain viewable and downloadable regardless of the contractual link with the former employer. This is a distinctive feature of the service: the vault follows the employee, not the company.
This portability relies on the employee’s personal account, created during the initial activation. As long as this account exists and the service is maintained by Cegedim SRH, the files remain accessible. The question that arises concerns the sustainability of the service over several decades. A payslip may be necessary upon retirement, sometimes more than thirty years after its issuance.
No technical guarantee can cover such a long horizon absolutely. The practical recommendation is to regularly download your documents onto a personal storage medium (hard drive, secondary storage service) rather than relying solely on the availability of a single provider. This precaution applies to Arkevia as well as to any digital vault on the market.
Reliability of access to MyArkevia: recurring technical irritants
Public feedback on MyArkevia converges on a main friction point: accessing the vault. Reported difficulties include long loading times, unsuccessful password resets, and repeated authentication errors.
These issues do not concern the security of stored data or their integrity. They affect the daily access experience, which remains problematic for a service whose primary function is to allow document consultation on demand. An inaccessible vault at the moment one needs proof loses part of its utility, even if the files it contains are perfectly preserved.
An update with two-factor authentication has been announced for the year 2026, accompanied by a migration phase that may cause temporary unavailability. This type of evolution enhances account security but does not directly address the stability issues of the platform reported by users.
The robustness of a digital vault is measured as much by the strength of its encryption as by the consistency of its access. For HR managers deploying Arkevia to hundreds of employees, the reliability of connection conditions the actual adoption of the dematerialization of payslips. A technically compliant service but difficult to access on a daily basis generates support requests that negate some of the expected gains in document management.